Frequently Asked Questions about Direct Debits at Mingara

  • Direct Debits are debited on a Friday fortnightly schedule
  • If you have provided us with your BSB and Account Number, it may take up to 3 business days for your financial institution to process the debit request
  • If you have provided us with your Visa, MasterCard or Amex and you have a debit reject on Friday there will be automated next business day re-debit
  • If you need to update your payment method, please log in to your Mingara One profile. Alternatively, please see reception to complete a new Direct Debit authorisation form.
  • If your direct debit falls on a public holiday, the debit will be attempted on the next business day.

Why did I receive an Email?

If you received an email this is because your direct debit was rejected. A debit can be rejected / dishonoured by your financial institution for several reasons including; insufficient funds, declined, authority stopped, card lost/stolen or invalid account details.

Will I be charged a dishonour fee?

If your scheduled debit is dishonoured by your financial institution for insufficient funds, declined or authority stopped a dishonour fee of $16.50 will be added to your account.

Next Steps – How to Pay?

Mingara One Fitness

  • Please login to your Mingara One profile to make payment
  • Pay at Fitness reception using cash or EFTPOS
  • If no payment is received before your next Direct Debit the overdue amount on your account will be added to your next debit.

Mingara Aquatics

  • Please login to your Mingara One profile to make payment
  • Pay at the Aquatics reception using cash or EFTPOS

The Creche

  • Please login to your Mingara One profile to make payment
  • Pay at The Creche reception using cash or EFTPOS
  • If no payment is received before your next Direct Debit the overdue amount on your account will be added to your next debit.

If you have any questions please email [email protected] call 02 4349 7787.