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Posted on 31 October, 2018 in Updates, Tips & Tricks

FAQ about Mingara Direct Debits

By Lanser Angela

Frequently Asked Questions about Direct Debits at Mingara

  • Direct Debits are debited on a Friday fortnightly schedule
  • If you have provided us with your BSB and Account Number, it may take up to 3 business days for your financial institution to process the debit request
  • If you have provided us with your Visa, MasterCard or Amex and you have a debit reject on Friday there will be automated next business day re-debit
  • If you need to provide us with an updated payment method, please see reception to complete a new Direct Debit authorisation form or alternatively call 02 4349 7787

Why did I receive an SMS?

If you received an SMS this is because your direct debit was rejected. A debit can be rejected / dishonoured by your financial institution for several reasons including; insufficient funds, declined, authority stopped, card lost/stolen or invalid account details.

Will I be charged a dishonour fee?

If your scheduled debit is dishonoured by your financial institution for insufficient funds, declined or authority stopped a fail fee of $16.50 will be added to your account.

Next Steps – How to Pay?

Mingara One Fitness

  • Pay at Fitness reception using cash or EFTPOS
  • Pay over the phone 02 4349 7787 using a debit/credit card
  • If no payment is received before your next Direct Debit the arrears on your account will be debited with your next payment

Mingara Aquatics

  • Pay at the Aquatics reception using cash or EFTPOS
  • Pay over the phone 02 4349 7787 using a debit/credit card

The Playhouse

  • Pay at Playhouse reception using cash or EFTPOS
  • Pay over the phone 02 4349 7787 using a debit/credit card
  • If no payment is received before your next Direct Debit the arrears on your account will be debited with your next payment

 

If you have any questions please call 02 4349 7787.

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